Privacy Policy

At aurorinthalexo, we collect information that helps us provide better financial goal-setting services to our users. This includes information you provide directly to us, information we collect automatically through your use of our platform, and information we receive from third parties.

When you create an account with us, we collect personal information such as your name, email address, phone number, and financial goals. We also collect information about your financial situation, including income ranges, spending patterns, and savings objectives to help customize our recommendations.

We automatically collect certain information when you visit our website or use our services. This includes your IP address, browser type, operating system, referring URLs, and information about your interaction with our platform. We use cookies and similar technologies to enhance your experience and analyze how our services are used.

Your information helps us deliver personalized financial guidance and improve our services. We use your data to create customized financial plans, provide educational resources, and send you relevant updates about your financial journey.

We analyze your financial goals and preferences to recommend appropriate strategies and tools. This analysis helps us understand what works best for different types of financial situations and allows us to refine our recommendations over time.

We may also use your information to comply with legal obligations, protect our rights and interests, and prevent fraud or misuse of our services. When we process your data for marketing purposes, we always provide clear opt-out options.

We don't sell your personal information to third parties. However, we may share your information in specific circumstances to provide our services effectively and comply with legal requirements.

We work with trusted service providers who help us operate our platform, process payments, and provide customer support. These partners are contractually obligated to protect your information and use it only for the purposes we specify.

If aurorinthalexo is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We would notify you via email and through a prominent notice on our website before any such transfer occurs.

We may also share aggregated, anonymized information that doesn't identify individual users for research, analytics, or marketing purposes. This helps us understand broader financial trends and improve our services for everyone.

We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our security practices include encryption, secure data transmission, and regular security audits.

All sensitive information is encrypted both in transit and at rest using industry-standard encryption protocols. We use secure HTTPS connections for all data transmission and store your information on servers protected by firewalls and intrusion detection systems.

We regularly review and update our security practices to address new threats and vulnerabilities. Our team monitors for suspicious activity and has procedures in place to respond quickly to potential security incidents.

While we implement strong security measures, no system is completely immune to security breaches. In the unlikely event of a security incident that affects your personal information, we will notify you promptly and take all necessary steps to minimize any potential impact.

You have important rights regarding your personal information. You can access, update, or delete your account information at any time through your account settings. You also have the right to request a copy of all personal information we hold about you.

If you want to stop receiving marketing communications from us, you can unsubscribe using the link in any email we send you or by updating your communication preferences in your account settings. However, we may still send you important service-related communications.

You can also request that we stop processing your personal information for certain purposes, such as marketing or analytics, while continuing to provide our core services. We'll honor these requests unless we have a compelling legal reason to continue processing.

If you have concerns about how we handle your personal information, you can contact our privacy team directly. You also have the right to file a complaint with the privacy regulatory authority in your jurisdiction if you believe we haven't addressed your concerns adequately.

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Different types of information have different retention periods based on their purpose and legal requirements.

Account information and financial goals are typically retained for as long as your account remains active. If you close your account, we'll delete most of your personal information within 90 days, though some information may be retained longer for legal or security purposes.

Communication records and support tickets are usually retained for up to three years to help us improve our services and resolve any future issues. Technical logs and analytics data are typically retained for one year unless required longer for security purposes.

When we delete your information, we use secure deletion methods to ensure it cannot be recovered. However, some information may remain in backup systems for up to an additional 90 days before being permanently removed.

As aurorinthalexo operates primarily in Canada, most of your personal information is stored and processed within Canadian borders. However, some of our service providers may process your information in other countries, including the United States.

When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights. This includes using standard contractual clauses, adequacy decisions, or other approved transfer mechanisms.

All international transfers are subject to the same security standards and privacy protections that we maintain for data processed in Canada. We regularly review our international partners to ensure they continue to meet our privacy and security requirements.

We use cookies and similar technologies to enhance your experience on our platform, remember your preferences, and analyze how our services are used. Cookies are small text files stored on your device that help us provide personalized services.

Essential cookies are necessary for basic platform functionality, such as keeping you logged in and remembering your security preferences. These cookies cannot be disabled without affecting your ability to use our services.

We also use analytics cookies to understand how users interact with our platform, which helps us improve our services. Marketing cookies may be used to show you relevant content and advertisements based on your interests and usage patterns.

You can manage your cookie preferences through your browser settings or our cookie preference center. Disabling certain cookies may affect your ability to use some features of our platform.

Our services are designed for adults who are managing their own financial goals. We do not knowingly collect personal information from children under 13 years of age. If we discover that we have collected information from a child under 13, we will delete that information immediately.

Parents or guardians who believe their child has provided personal information to us should contact our privacy team immediately. We will investigate the matter and take appropriate action to protect the child's privacy.

If you are between 13 and 18 years old, you should have your parent or guardian's permission before using our services or providing any personal information to us.

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by email and through a prominent notice on our website.

We encourage you to review this privacy policy periodically to stay informed about how we protect your information. The "Last updated" date at the top of this policy indicates when the most recent changes were made.

If you continue to use our services after we post changes to this privacy policy, you acknowledge that you have read and understood the updated terms. If you disagree with any changes, you may close your account at any time.